Black Diamond Ranch

Black Diamond Ranch

Tom Fazio Design, 45 Hole Golf & Country Club - Lecanto, FL

  • Golfweek's Best U.S. Residential Golf Courses (2007) - Quarry Course, #4 in USA / #1 in Florida 
  • Golf Digest's Best in State (2007) - Quarry Course, #2 Top 100 Courses in America

Issue

Club operation was experiencing a significant operating loss which caused two concerns for the owner and the club membership:

  1. Lack of capital improvement funds for capital improvement projects
  2. Significant deferred maintenance

Initiatives

  1. Recruited new management team
  2. Re-trained staff in the "Black Diamond Way"
  3. Implemented an aggressive membership sales and retention effort
  4. Implemented CSI's standard operating procedures
  5. Produced weekly P&L statements for owner with detailed variance reports

Results

  1. $300,000 dollar Club Operating Improvement in the first 12 months
  2. 2-years of positive membership growth
  3. Significantly higher satisfaction scores from membership in all areas of club operation